Client Services Manager
Bucharest, Romania
5 zile în urmă


With a focus more on infrastructure and technical based projects and services being delivered, this role will work closely with the wider account team to seamlessly deliver the full portfolio of projects and services to the client

  • Take full responsibility for the engagement, relationship contractual governance, expectation management and delivery of services to one or more clients (with significant business, political, or high-profile impact, and potential high-risk dependencies)
  • Ensure that project and services, quality, change control and risk management processes are maintained including revenue and cost forecasting
  • To appoint, monitor and control resources, revenue and non-staff costs against project budgets and manage expectations of all projects, client and internal management stakeholders
  • Fill clients with a high level of confidence in our service capabilities and to contribute to the growth of assigned accounts
  • Taking on responsibility for developing clients project pipelines, converting and delivering new projects in the Managed Services arena, you will be expected to be able to interact with the client’s senior level representatives (C-level or direct reports) and to demonstrate Endava’s potential to strategically support and impact their business ess through the delivery of our services
  • Involve the mentoring, training and development of team members who demonstrate capability and drive to progress into the Client Services Manager role
  • Travel requirements will vary but we are supporting clients across Europe and therefore ability / willingness to travel, in order to win new business and support clients is essential
  • Qualifications and Experience

  • Is thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service
  • Has a comprehensive understanding of the selection and use of monitoring tools
  • Has an extensive understanding of relevant financial principles and procedures including cross charging both internal and external to the organisation
  • Has the ability to lead teams of staff successfully, when handling complex or high impact problems
  • Has substantial experience of dealing with users, specialists and service providers
  • Excellent communications skills
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