Job ID 2019-1640 Category Customer Service / Support Seniority Middle
The Technical Customer Support team focuses on 2nd level support, the team is in contact with clients as well as with Research & Development teams.
This role entails delivering exceptional customer support to clients, and the candidate will be responsible for ensuring that consistent support is provided quickly and efficiently.
Responsible for monitoring Technical Customer Support queue throughout the working day and taking action on all customer tickets.
Responsible for all issues escalated by Customer Support Team (1st level)
Investigate issues in database and log files, when necessary.
Analyze application problems, recommend and work closely with other departments to find a solution
Report and discuss production errors with Development Team.
Ensure client requests are met in an agreed timeframe to allow a better customer adoption.
Responds quickly and positively to the needs, requests and demands of the customers and colleagues.
Treats current customers as vital to the business and takes responsibility for meeting customer needs.
Communicate professionally with internal and external customers and other team members.
University degree / diploma or student at Technical University preferred
Demonstrated analytical and problem-solving skills
Demonstrated planning and organizational skills
Computer Skills : Office, SQL Server Management Studio (it's a plus)
Proactive, can do attitude
Excellent communication skills, written and verbal, to explain complex situations or solutions competently and confidently.
Fluent written and spoken Romanian, Hungarian is an advantage.
Must be flexible and dependable, willing to work as part of a team and take on additional responsibilities from colleagues when necessary.
Healthcare services at Alianz Tiriac
Flexible working hours
Opportunity to work on challenging projects using the latest technologies
Internal Trainings and Discipline-specific Events
Company supported exams and certifications for professional growth
A well-defined career path (and subscriptions for Pluralsight and Bookster)
A professional, friendly, highly team oriented environment
Team building activities
Community involvement activities