To coordinate and manage the implementation activities of all the proposed changes (software, hardware and network) of the IT systems for Vodafone Enterprise Services : M2M / IoT, UC, IPVPN, GA P&S and others.
Ensure that relevant changes on the IT systems (hardware, software and network) are identified, developed, planned, reviewed by technical teams, analysed, prioritized, approved by appropriate stakeholders and administrates their delivery within the agreed timelines and phases.
Drive a culture of continuous improvement and operational excellence ensuring that any failed changes are detected and reviewed with appropriate corrective measures applied.
To identify, coordinate and analyse the development of all changes proposed by IT services providers or operational teams which may impact IT systems of Vodafone Enterprise Services.
To collaborate with technical teams to coordinate the changes evaluation and ensure impact assessment is carried out.
To plan, estimate and prioritize the changes in order to assure these are effectively & efficiently delivered into live IT systems, following the agreed phases, timelines & agreements / service specifications.
Monitor change performance in the IT systems, coordinating operational & engineering teams, partners, 3rd parties and customers in order to ensure they adhere to agreed change processes and protocols inside Vodafone
With these skills, you are a great candidate :
Understanding of signalling standards and protocols : IP, TCP / UDP, MAP, SIGTRAN , SS7 (MAP, CAP, ISUP), routing protocols (BGP / MPLS / IPSEC / OSPF)
Good understanding of ITIL methodology
IT and telecom knowledge
Experience in a multinational environment
English proficiency (B2-C1)
A minimum of 2 years’ experience in change management in an IT / Telecom environment (IP networking, GSM, GPRS, 3G / UMTS)