Helpdesk Supervisor
NTT DATA Services
Bucharest, B, RO
1 zi în urmă

Req ID : 53599

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Helpdesk Supervisor to join our team in Bucharest , București (RO-B) , Romania (RO) .

Role Overview

The Helpdesk Supervisor leads a team responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.

Studies and analyzes user needs and helpdesk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the highest service levels.

Role Responsibilities

  • ITIL V3 Certified;
  • Around 3 years of Services Desk experience or equivalent combination of education and work experience including strong people management skills and business acumen;
  • Exposure of managerial / leadership experience;
  • Experienced organizing and planning skills to effectively manage a team and to lead cross-functional teams;
  • Ability to communicate clearly at all organizational levels;
  • Willing to travel when required to other NTT Data or customer locations;
  • Key Skills

  • Demonstrated track record of delivering high-quality services to customers;
  • Ability to multi-task in a dynamic environment;
  • Experienced analytical, problem-solving, negotiation and organizational skills;
  • Project Management experience;
  • Ability to take ownership of challenging tasks.

    Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.

    Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

    About NTT DATA Services

    NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most.

    We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit

    to learn more.

    NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.

    The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.

    To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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