Technical Application Support Analyst 1
BlackLine
Bucharest, Romania
‎în urmă cu 14 ore

Responsibilities :

  • Coordinate with customer to determine functional requirements and determine technical solutions.
  • Analyze data in support of proposed projects, business cases, and system requirements.
  • Coordinate with customers and / or technical staff to resolve issues with software applications.
  • Use accepted project management, application development and documentation standards and processes.
  • Test, implement, document and maintain software applications.
  • Work as a member of a team and provide support for applications.
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
  • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Identify what the customer is trying to accomplish.
  • Use available knowledge & resources to provide possible solutions.
  • Document client issue and process of resolution.
  • Handle incoming support inquiries.
  • Qualifications :

  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge for example, SQL queries / scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
  • Experience in writing SQL including stored procedures, UDF’s, working with sets, SQL reporting services.
  • Experience with the setup and maintenance of Windows Server environments including SQL Server, IIS, ftp, active directory.
  • Experience with virtualization technologies such as VMWare, HyperV
  • Experience with xml
  • BI / reporting experience, TSQL
  • Ability to write scripts to handle basic file processing e.g. vb script, bat files, powershell
  • Bachelor’s degree in related field
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