Our client, a global leading telecommunication vendor is recruiting for a NOC Back Office Engineer to join their business in Romania.
Responsible for the availability and stability of overall systems and applications.
Responsible for resolving incident and fulfill service request as 2nd line support.
Responsible for the deployment of new changes.
Maintain application management SOP and policies.
Prioritize, schedule and respond to service requests from end-users.
Conduct training to IT staff and end users where necessary.
Resolve application related incident and problem as 2nd line support and write major incident report.
Plan and manage service request fulfillment based on priority.
Facilitate the identification of process improvements from an application management perspective.
Daily application management.
4-5 years of experience in Operations and Maintenance projects.
Knowledgeable in ITIL v3 Framework.
Good knowledge in data communications, mobile network, or cloud.
Knowledge and skills in cloud operation.
knowledge in IoT products such as VMWare, FusionSphere, OceanConnect, AR, eLTE.
Advanced verbal and written communication skills in English.