This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
The FastTrack Microsoft 365 team is looking for a thoughtful, analytical and highly energized FastTrack Engineer to join a new team that will be responsible for delivering onboarding Microsoft 365.
The FastTrack Engineer should be a recognized technical expert who is interested in running complex operations across multiple countries, interested in coaching and mentoring others, able to analyze complex technical and non-technical data to understand challenges and opportunities and to drive results through their impact on others.
The FastTrack Engineer is also responsible for the technical aspects of onboarding customers which includes providing proactive guidance and remediation assistance.
The FastTrack Engineer will have to work with Microsoft 365 customers, assess their environment, network and software to identify the actions needed for a smooth migration to the cloud, to define and execute a remediation plan together with the customer’s IT staff as well as coach and mentor other FastTrack engineers on assisting Microsoft customers.
You are responsible for executing the delivery of the customer Onboarding Experience for Microsoft 365 while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations.
Your key business metrics will be :
Your specific responsibilities will include :