IT Service-Desk Support Analyst with German
SIG Combibloc
Cluj-Napoca, Romania
acum 12 minute

SIG is one of the world's leading solution providers for the food and beverage industry in the carton packaging and filling technology sector.

We are proud of the competence and experience of our more than 5,000 employees worldwide, which enable us to respond quickly and effectively to local customer needs.

We’re looking for a new member in our local Global User Service team. Get ready to play an active role in providing 1st and 2nd level support troubleshooting for IT Users across Europe, restoring IT services as quickly as possible and minimizing adverse impact on operations for an international organization.

Key job requirements and responsibilities :

  • Accept calls in German and English language.
  • Minimum English level : B1 / B2
  • Preferred German language : B2 / C1
  • Prioritizing and categorizing inquiries.
  • Analyzing, prioritizing and remedying of Incidents / Service Requests within agreed Service Levels
  • Working as project member in global roll-out projects
  • Acting as a backup for Local On-Site support for Incidents / Service Requests which can't be solved remotely including processing of local IMACD services (Install, Move, Add, Change, Delete)
  • Desired skills and experience :

  • German language is mandatory
  • Apprenticeship / academic degree as IT specialist or according vocational experiences
  • A minimum of 1 to 2 years of experience working in a similar service desk role, or in a 2nd line team at an enterprise level
  • Ticketing system experience
  • Miscellaneous IT skills : Windows OS (7 and above), Windows advanced troubleshooting, MS Office 2010 and O365, Remote support tools
  • Senior IT skills are preferred
  • Server based skills : Windows Server, Active Directory, Microsoft Exchange, SCCM, Citrix
  • Local Support : Good knowledge of PC hardware and software, Full working knowledge of all components of IT infrastructure
  • Key competences :

  • Good verbal and written communication skills
  • Active listening
  • Synthesis abilities
  • Go-to attitude
  • High customer orientation
  • Eliminating errors or quality defects that occur as quickly as possible, and avoiding them being repeated.
  • Analytical skills and problem-solving skills
  • Proactivity
  • Being honest and engaging
  • Why SIG?

  • A new and challenging work experience
  • You are part of a big international network with sustainable growth acting in a local team
  • Various IT teams in Cluj (Automation, User Management, Network, Server, Service Desk) that provide us the perfect IT environment
  • Personal development opportunities
  • You’ll be exposed to a global team and world-wide culture
  • SIG encourages and supports career growth and development
  • Part of a multifunctional Service business with complex roles and the mission to continuously improve newly established processes.
  • Young IT team with a lot of experience and a lot of future growth projects ahead
  • Our promise :

    You are part of a globally successful international company which is one of the best in its industry. A varied and interesting field of work in a highly motivated and dynamic team, personal development opportunities, interaction with others across boundaries and ownership of results are key pillars of your day-to-day success.

    Interested?

    Please apply via our job portal. We look forward to receiving your online application including resume and certificates.

    A cover letter is not necessary for us.

    If you have any questions regarding the vacancy or the staffing process, don't hesitate to contact us under the following contacts.

    Get in touch with us.

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