Senior License Consultant, North America
Oracle
Bucharest, RO,Romania, RO
6 zile în urmă

Job Description

Preferred Qualifications

Organization

Oracle's Global Licensing and Advisory Services is a customer facing licensing and investment support organization that incorporates the critical areas of end-to-end value, customer experience, and industry best practice, to manage change and ensure the best outcomes.

GLAS employs industry-leading practices and tools coupled with the most up-to-date Oracle license knowledge to minimize Oracle licensing risk and provide the ability to gain control of the Oracle license landscape.

We are seeking experienced and dynamic individuals to promote and deliver GLAS services to customers, and to contribute to the development and growth of the GLAS business.

Our GLAS Consultants have the unique opportunity to work across many Oracle functions and lines of business. Consultants regularly communicate with external stakeholders, from C-level executives to DBAs, and act as the only Oracle authority on license compliance.

Role

  • Responsible for delivering GLAS services through direct or remote engagements with customers
  •   Scope

  •  Works with Customers, Sales Management, Legal, Contracts, Revenue Recognition, Approval teams and other GLAS teams to lead a comprehensive compliance focused engagement from qualification to resolution
  • Reports to functional manager
  • Works within assigned territory – North America
  •   Responsibilities

  • Ensures licensing engagements are delivered successfully with a high level of quality and customer satisfaction
  • Builds relationship with internal stakeholders and LOB leaders to increase GLAS visibility and facilitate engagement progress
  • Identifies and qualifies compliance risk for assigned territory where compliance needs to be assessed and ensured
  • Performs customer audits, including a review of the customer’s business, license estate and effectiveness of their internal licensing controls
  • Develops expertise in contractual agreements, licensing policies, measurement analysis, compliance and SAM practices in order to address the complexity of customer architectures and breadth of products
  • Supports the promotion of licensing policies and GLAS services internally and externally
  • Contributes to cross-team projects aimed at increasing the sharing of best practices and the efficiency of GLAS processes
  •   Qualification

  • Bachelor’s degree or equivalent combination of studies and experience
  • 3-5 years customer facing experience in IT/asset management consulting, audit or customer management
  • Strong analytical and problem-solving skills
  • Experience working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliverables
  • Proactive, dynamic, and able to identify and deliver quality work even when unsupervised
  • Fluent English
  • Competencies

  • Project Management
  • Crucial Conversations
  • Negotiation
  • Objection Handling
  • Understanding of IT technical architectures or affinity with technical matters
  • Detailed Description and Job Requirements

    Leads LMS engagements remotely and on-site, leverages virtual teams through project management principles and collaboratively navigates the engagement from beginning to end. This is achieved by best matching which service offering suits the customer / partner engagement needs, obtaining an understanding of a customer/ partner’s IT environment and then recommending proper deployment of licenses. Through these activities, the Senior Consultant aims to transfer knowledge to our customers and partners throughout the engagement process to: Educate on Oracle licensing & business practices and their application. Equip with the skills, knowledge and/or tools needed to effectively manage Oracle licenses. Enable pro-active license control & management and the realization of the associated benefits. All services performed need the Senior License Consultant to have a thorough understanding of the customer’s/partner’s Oracle IT environment, including Oracle Applications, third party (or custom), and underlying system architecture. Some service types also entail the execution of system queries and installation of custom measurement scripts to obtain product usage data.

    Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities. Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle. Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance. Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities. Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle’s contracts and business policies and presenting different options to achieve resolution. Progresses LMS engagements through active listening and persuasively articulating, both verbally and written, review status and direction. Ensures questions and concerns are given appropriate and timely consideration. Demonstrates balanced, impartial and timely judgment when making decision on the LMS engagement. Self-motivates to independently achieve personal and team LMS goals and objectives.

    BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting. 3-5 years experience in related field. Experience in Project Management Principles. Experience in working with C-level personnel. Ability to interpret and understand complex software licensing agreements and business practices and apply them to different scenarios. Ability to relate smaller concepts to the overall "big picture". Experience with executive-level presentations. Exemplary written and verbal communication skills. Travel is necessary.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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