ASSIGNMENT- Analyze, investigate and solve the technical issues indicated by the customers- Deliver to the customers the appropriate services for the maintenance of their networks.
MAIN ACTIVITIES- Guarantee the highest satisfaction level of the customer through the SLA (Service LevelAgreement)- Diagnose and solve customer’s problems on remote-
If necessary, start an on-location intervention via the intervention centre- If necessary, coordinate with product expert-
Give information on incident and end it- Identify business opportunities and transfer them to the sales teamWORKING MODE-
Obligations period- Interactions with customers, technical experts, intervention centres & Welcome Centres COMPETENCIES-
Customer Focus- Adaptability- Manage Execution- Foster Open Communication- Search to Learn ContinuouslySKILLS- Communication-
Products- Networks- Team Management- Customer Relationships- Project Management