establish and maintain positive work relationships with peers, management, and customers, displaying willingness to understand diverse points of view;
produce clear, concise, accurate written communication, clearly conveying thoughts and ideas to peers, management, and customers;
learn and apply new equipment and tools within an acceptable timeframe; and assume ownership of assignments, completing commitments on time.
The L&K Specialist is responsible to work with all Service Lines within the IBM Client Innovation Center in order to cover the following areas :
Learning Consulting :
works with customers to define business and performance issues relating to professional and skills development needs.
make solid recommendations on how to develop a comprehensive training program to address a broad spectrum of training requirements and develop a plan for implementation.
performs a high level assessment a client's infrastructure to determine appropriate delivery methodologies, recommend the best use of technology, and apply creative design methodologies for the selected delivery environment.
develops a business case for the learning strategy implementation and can employ ROI tools.
Instructional Design and Content Development :
responsible for applying knowledge of current learning models;
determines the best instructional strategy using knowledge of adult learning theory to meet customer learning expectations;
gathers, reviews, and validates customer requirements; identify and understand client objectives and user requirements;
acquiring and understanding client source materials to enable organizing content into meaningful learning chunks; creating design documents as deliverables within the content development process
Deliverables might include blended learning materials, instructional guides, job aids, performance support, and technical documentation to support the delivery of classroom or virtual delivery environments
Learning Technology :
definition, implementation and support of the following : learning management systems; learning content management systems;
live virtual classroom; learning development tools; learning portals; and learning systems hosting.
Responsible of implementation of a technology-based Learning solution, developing and managing client relationships, applying specific industry knowledge where appropriate, understanding learning industry best practices, and applying appropriate IBM methods.
Learning Facilitation :
applies experience and knowledge of instructional delivery and facilitation principles to increase the knowledge and skills of clients.
responsible for a thorough understanding of the subject matter, attainment of instructional objectives, motivation of students and application of instruction skills in a classroom and / or virtual environment.
Role's expectations : Environmental :
To understand and to apply learning performance technologies and training methodologies to gather requirements, evaluate options, design, develop, and / or deliver learning solutions.
To be able to travel to different IBM locations in order to gather the customers’ needs.
Communication / Negotiation :
To deliver virtual or face to face trainings to the customer (different IBM team);
To demonstrate ability to compare and articulate alternative options and approaches with minimal management guidance.
To negotiate effectively with extended team (vendors, subcontractors, business and alliance partners, customers and IBMers from other functional areas) to achieve specified objectives.
Problem / Solving :
To identify customer / project requirements;
To develop training solutions independently in order to meet customer / project objectives.
To apply judgment and creativity in resolving complex professional, technical or operational problems.
Contribution / Leadership :
To perform as a learning resource and to provide advice to customers, vendors, subcontractors, other IBM staff in own area of training specialization.
To participate in team and project planning to support department mission and objectives
Required Technical and Professional Expertise
Bachelor's degree in Business Administration, Human Resources, Psychology or related fields
minimum 4 years of experience in a similar role of managing / delivering trainings in / for multiple countries
Strong oral and written communication skills.
Awareness of instructional design principles and practices to include : adult learning theories, interactive training and learning design, e-
learning design principles, distance learning, instructor-led training, self-paced instruction, evaluation methods, etc.
Ability to work collaboratively
Ability to manage workloads and meet deadlines strong project management skills
Must be and proactive at solving problems along with being keen to continually adapt and learn new procedures and software programs.
Technical Skills :
strong skills / experience of working with MS Office Word / Power Point / Excel
Knowledge of different learning tools / methods
Preferred Tech and Prof Experience
5+ years of experience in a similar role
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.