NAS/ZFS Storage Support Engineer
NetSuite Inc.
Bucharest, Romania, RO, RO
1 zi în urmă

Job Description - NAS / ZFS Storage Support Engineer (19000UV6) Preferred Qualifications

As a member of the Engineered Storage in Global Systems Support, your focus is to deliver post-sales Oracle Engineered Storage Portfolio support to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales technical customer inquiries via phone and electronic means, and providing proactive support via online forums.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Detailed

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment.

This vacancy is for a Senior Engineer to support the Engineered Storage Domain products. Our portfolio includes fast growing products with the ZFS Storage Appliance, Flash FS Storage System, Solaris Cluster and Engineered Systems.

For this job, you will :

Experience and in depth knowledge in more than one of the following domains is required in order to be able to provide Engineered Storage support :

  • Transport technologies such as fibre channel, scsi, serial attached scsi (SAS).
  • Experience with storage technology (JBOD, RAID array)
  • Experience with HBAs and storage array configuration
  • Experience with more than one of the following storage protocols : SCSI, fibre channel, iSCSI, Infiniband, SATA.
  • Understanding of D-Trace Analytics and its usage in troubleshooting.
  • Solaris, Windows, Linux clients, etc.
  • Solaris 11 knowledge and certification is an advantage.
  • Knowledge of Solaris internals and concepts, such as traps, interrupts, locking mechanisms, scheduling and memory management.
  • Oracle Solaris Cluster
  • Core file analysis.
  • Ability to write and understand shell script and c-code Solaris
  • Ethernet protocols, Network Interfaces and Network Switches
  • TCP / IP and Routing Protocols
  • IPMP / LACP configuration / troubleshooting
  • Naming Service and NFS - WAN and Infiniband
  • Windows Connectivity (Samba / CIFs)
  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

    Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

    Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

    Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

    In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment.

    May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

    e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

    e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)As part of Oracle's employment process candidates will be required to complete a pre-

    employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

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