Team Leader with French
SG European Business Services
Bucuresti - Romania
8 zile în urmă

Environment

To be part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity.

Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together to contribute to the growth of our excellence center.

Mission

Your Role in a Nutshell :

  • Coordinates the support teams (deliver service with GSC / EBS support, control service quality, (e.g. back log monitoring, SLA monitoring), coordinates incident management, ensure service continuity, escalation of production incidents, maintains relationship with GSC / EBS and BSC
  • Manages the team's Knowledge Management (document base, skills transfers (training), backups management)
  • Participates in the continuous improvement process (escalates difficulties and collects feedback from partners, identifies and proposes areas of improvement for support activities and applications, sends requests for improvement or requests for changes)
  • Implements operational activities for a new application / activity, collects and communicates information about the changes in scope
  • Reports and communicates on activities, KPI’s, SLA’s
  • Leads the human capital on his / her team
  • Maintains the operational relationship with BSC CSMs (Application Owners, Business Analysts, Development teams) and business partners
  • Manages the process of onboarding for new arrivals and the exit interview
  • Manage the admin part (planning and validation of holidays perimeter assurance, working attendance during public holydays)
  • Contributes to the setup of the team's annual objectives, prepares the individual career path, supervises and measures the team's performance
  • Budget management (necessary expression, recurrent monitoring, reporting of alerts)
  • A little about you :

  • Very good attention to details;
  • Good level of French and English;
  • Positive attitude and a cooperative person;
  • Good communication skills both written and oral;
  • Experience in support functions
  • Good knowledge of Excel
  • Able to prioritize work;
  • Able to have authority but is tactful with it.
  • Besides a career what else we offer :

  • Yearly bonus per company policy;
  • A modern working environment : open, informal, fun atmosphere;
  • Continuous training and development programs;
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