IT Service Desk with German and French
LEOHR
București
4 zile în urmă
source : Infomunca

Job details - București

Job description - București

  • Responsibilities : Providing initial remote technical software & hardware support to clients; Consistently interacting with customer and supervisors to have the issue solved;
  • Analyzing problems / situations, understanding problem impact on client business; Applying problem solving techniques; Responding to client queries, providing timely resolutions to client issues;
  • Maintaining highest client satisfaction; Maintaining positive client relationships even in severe and pressurized situations;
  • Logging all related activities for each customer query and handling client data securely; Employing client s standard support delivery methodologies and tools;
  • Performing in international software support delivery processes and environments; Respond to requests for technical assistance in person, via phone, electronically;
  • Follow service desk procedures; Performing problem management and end-to-end problem ownership; Redirect problems to appropriate resource;
  • Identify and escalate situations requiring urgent attention; Track and route problems and requests and document resolutions;
  • Stay current with system information, changes and updates;
  • Requirements

  • Requirements : Fluency in German and French (both written and verbal); Proven IT education or 6 months job experience in customer support;
  • Problem solver orientation; Very good analytical skills; Excellent communication and listening skills (both written and verbal);
  • Strong communication and teamwork skills; Team player; Ability to perform under pressure; Ability to multi-task;
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