This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more.
Microsoft Services helps Microsoft partners realize their full potential through accelerated adoption and productive use of Microsoft cloud technologies.
Microsoft Advanced Support for Partners (ASfP) plays an integral role in the success of our Microsoft Partners and addresses the specific needs of Cloud Solutions Providers (CSP), born-in-the-cloud partners and all other partners selling Microsoft cloud services.
Our team, ASfP Support Operations, facilitates the onboarding and entitlement of ASfP partners, coordinating and overseeing the contracting process across various groups and business functions.
We partner with field account managers to address contract related queries for their ASfP subscription. We are advocating for our partners being responsible for the intake, triage, and resourcing of technical escalations securing partner’s support experience.
Our team is geographically distributed; we are partnering across multiple countries and regions, and we come from a variety of cultural backgrounds.
We are currently expanding, and we are looking for additional team members with a growth mindset, a passion for partners and their success.
As ASfP Support Operations Specialist , you will be part of a team with global responsibility, supporting global business in several time zones.
Key responsibilities : As ASfP Support Operations Specialist you will be accountable for overseeing the end-to-end partner onboarding and entitlement to the ASfP program, collaborating across multiple groups and functions.
At a high level this role will be responsible for :
We are looking for : candidates with a solid business understanding and background in operations execution and coordination, customer / partner relationship, support and escalation management.
Essential Skills / Experience include :
Desirable Skills / Experience include :