Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
As a Premier Support - Named Support Engineer for the Adobe Campaign solution you will provide Technical Support for the specific Adobe Customers paying for our premium support services.
Key elements of the role involve handling technical issues and ensuring our Customers are set-up for success. You will field questions, log and work high priority issues, meet with Customers regularly, and handle customer issues while working with the extended Adobe Support team (Support, TAMs and Engineering).
The over-arching goal is to ensure that you can anticipate and avoid issues, identify and mitigate against risk.
You may be required to go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise.
Team members will fully detail all customer cases, customer problem interactions, and customer environment details to ensure complete regular Customer Account reviews.
The objective of this group is to build memorable Customer Experiences for our most strategic Customers resulting in Customers being wildly successful using our products.
What you'll Do
What you need to succeed