Job Description - Back Office & Sales Support Analyst - German speaker (19000BJY)
Back office and sales support - German Speaker
Team provides support for sales reps during the entire lifecycle of a sales opportunity and back office activities for other billable and non billable requests.
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
The ideal candidate will have a successful track record in the following areas :
Knowledge and Skills : Professional :
Aggressive self starter with a great attitude and strong organizational skills
Excellent verbal and written communication skills
Knowledge of Windows, Outlook, Word, and Excel
Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle
Has understanding of service industry
Projects a positive and professional image
Strong data mining and prospecting skills
Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.
Fluent English skills language skills, must be able to read, write and speak professional English & German
Back office and sales support activities for field sales reps combined with other operational activities.
As a member of Oracle's Support Sales organization, you will handle requests for pricing estimates and contracts for the services in the department’s portfolio.
Your main responsibilities will be :
Answer in due time to standard queries related to the internal processes
Make effective tracking for all requests handled
Provide requester feed back at any steps in the process
Fosters internal Oracle relationships
Work is routine and complex, involving the application of technical / business skills in area of specialization. Strong analysis and research skills.
Ability to partner across functions. Minimum 2 years relevant work experience. BS / BA preferred. Requires ability to influence thinking or gain acceptance of others in sensitive situations.
Good communication / negotiating / closing skills with customers / prospects.
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives.
Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing.
Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.
Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and / or deals.
Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors / omissions corrected.
Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.
2 plus years relevant work experience.As part of Oracle's employment process candidates will be required to complete a pre-
employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).