Incident Management Officer with Spanish
5 zile în urmă

Job Description

  • Main responsibilities : - Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support;
  • Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group;
  • Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
  • Work schedule (shifts) : 10 : 00 - 19 : 00; 17 : 00-02 : 00


  • Ideal candidate : - Bachelor degree or 3 year diploma would be a plus;- Excellent communication Spanish skills (B1);- Excellent written communication skills with email etiquettes;
  • Fundamental Technical know-how on system trouble shooting.Good to Have : - Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc.
  • Experience should be from voice based technical support desk, supporting Americas / Europe / EMEA etc Continent customers;
  • Domestic tech support can be considered post evaluating on Voice and accent of candidate.What's in it for you?- Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
  • Work from home 5 days / month; - Receive an attractive benefits package including : 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
  • Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
  • Opportunity to be involved in sports activities and volunteering initiatives.
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