Student Enrolment Advisor
QS Quacquarelli Symonds
Bucharest, RO
4 zile în urmă

Role Functions

  • Improving the enquiry experience for students with great customer service, soft sales and provision of accurate information
  • Ensuring all incoming communications are effectively managed and answered within contracted turnaround times utilizing both email and phone calls to engage with prospective students
  • Utilizing effective writing skills to ensure emails are written in an engaging, creative way with no grammatical errors
  • Using a personalized approach to build rapport and represent the partner institution positively
  • Ensuring quality standards are met and whenever possible exceeded
  • Collect intelligence from students to report back to partner institutions
  • Contributing to the continuous improvement of business practices and student experiences
  • Essential Skills and Experience

  • A high level of initiative
  • An excellent standard of spoken and written English
  • Ability to engage and communicate effectively with a diverse range of people
  • Strong customer relationship skills
  • Ability to perform well under pressure and multi-task
  • A drive to hit KPI targets
  • An intermediate knowledge of Excel, Word and PowerPoint
  • Personal Attributes

  • Conducts self with high level of integrity, sincerity, and honesty
  • Treats all people with fairness and respect, demonstrated by actions and conversations
  • Plans, organizes and prioritizes work assignments to ensure deadlines are met
  • Shows thoughtful, intelligent problem-solving skills; seeks input from multiple sources
  • Communicates thoughts and information in a logical, organized and effective manner
  • Collaborates effectively across all functions and divisions
  • Exemplifies loyalty and support to co-workers when help is needed
  • Reflects a positive demeanor and approach to responsibilities
  • Shows persistence in achieving goals; overcomes challenges
  • Desirable

  • Knowledge of international education market and process / procedures
  • Experience of using a CRM
  • Undergraduate degree or similar
  • The ability to speak a second language
  • QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes.

    We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

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