The IT Helpdesk Associate will play a vital role in the day-to-day operations of OPSWAT. You will perform hands-on tasks for the company including new installations, user support, troubleshooting and assisting other administrators with projects where required
What You Will Be Doing
Additional responsibilities may involve systems administration duties and support of internal servers. Utilizing our ticketing system you will troubleshoot and repair systems, including building and setting up new computers and anything else relating to desktop support / systems administration.
What We Need From You
user support on all hardware and software issues that ariseProvide phone support for off-site personnelConfigure desktop hardware and software for new and existing usersMaintain printers and related hardware / software as requiredSupport and configure smart phones including iPhones and Android devicesDomain Administrator responsibilities related to Active Directory such as Schema changes, Group Policies, DNS, DHCP, and other AD related tasksAnalyze event logs and troubleshoot for issues, performance tuning for health monitoring of environmentPerform operational support and break / fix resolutionRoutine maintenance and security patchingDevelop automated processes and scripts such as PowerShellTest problem hardware and software to determine cause and possible resolutionProactively monitor desktop systems and software for problems and / or deficiencies (i.
e. lack of necessary hardware, persistent software problems, etc.)Manage and monitor IT ticket log for open / existing problems and resolutionsSecurity Operations duties and responsibilitiesPerform operational support and break / fix resolutionRoutine maintenance and security patchingPerform infrastructure hardening and vulnerability assessmentsAnalyzes security logs daily for threats.
Recommend remediation plans.Work closely with Information Security team to implement security policiesProject work as requiredOccasional travel to various equipment locations as required by managementAttend meetings and develop project plansEngage technical vendors and support teamsMust be also available for afterhours, on call work as needed, and for break-fix scenarios
It Would Be Nice If You Had