Incident Management Officer with Hebrew
Accenture
Bucharest
3 zile în urmă

Job Description

  • Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support;
  • Identifes, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group;
  • Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
  • READ MORE OF THE JOB DESCRIPTION

    Qualifications

  • Bachelor degree or 3 year diploma;
  • Excellent Hebrew and English communication skills;
  • Excellent written communication skills with email etiquettes;
  • Fundamental Technical know-how on system trouble shooting.
  • Good to Have :

  • Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc.;
  • Experience should be from voice based technical support desk, supporting Americas / Europe / EMEA etc Continent customers;
  • Raportați această lucrare
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplică
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
    Continuă
    Formular