SAP Basis Primary Support Engineer [5.000 - 10.000 RON]
Videle, Romania
‎în urmă cu 11 ore

Salary 5.000 - 10.000 RON net per month

Requirements :

  • Minimum 3 years of IT experience with 2 years as SAP Basis support
  • Bachelor's Degree in Engineering / Computer Science / Information Technology or equivalent
  • Fluent in English, it is mandatory
  • French language skills - nice to have;
  • ITIL level I certification - nice to have;
  • Strong experience in incident and problem-solving management
  • Good knowledge of SAP technical scope
  • Experience in writing user guides, knowledge base entries
  • The presence of mind to respect the limits of discretion and escalate important / urgent issues to management where appropriate
  • Utterly trustworthy, honest and reliable
  • Responsibilities :

  • The SAP Basis support is in charge of SAP technical scope, administration and monitoring. Also of acknowledging incident / service request for the SAP technical support, analyzing and solving the issues in accordance within the SLAs.
  • Main Tasks :

  • To provide support on SAP technical scope, administration and monitoring activities
  • In particular she / he will :

  • acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
  • support the business in the use of SAP system, in the respect of the established SAP Core Model / Security procedures and best practices ( How-to' requests)
  • Provide the users with existing user-guides and / or create new user guides and documentation where necessary;
  • Ensure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
  • Manage users, roles administration, as well as specific device management (printers, guns)
  • Perform SAP transport procedure according to procedures
  • Perform SAP security activity according to policies
  • Support in SAP audit activities
  • Support SAP client copy, OSS notes, kernel patches, support packages, add-ons upgrades
  • She / he will also be responsible for the 1st level of support for other applications or interfaces, on SAP technical scope, and strictly related to SAP, in collaboration with external partners.
  • Technologies :
  • IT Support
  • More :

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