Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing.
Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.
Ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that solve Customers problems.
Ensure the consistent and effective provision of services / information to the customer base including (but not only) order management, fulfilment, problem solving, price and lead time requests and other services across all media (Telephone, mail, etc.);
Check all information and guarantee their accuracy in registering orders;
Analyse the orders as per the process defined to be in conformity with the sales agreements and quality procedures;
Review orders for accuracy and completion and save all received orders in electronic format; archive orders in files;
Proceed to changes / amendments in the order when / if necessary;
Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified;
Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment).
This can involve chase planning, Warehouse or any other department involved;
Act pro-actively : Inform customers about potential delays or issues related to the order;
Minimum one (1) year experience in a customer service role is a plus;
Excellent verbal and written communication skills in French and English;
Strong analytical skills and ability to solve problems;
Attention to details, team player, proactivity.