Customer Service Representative with German
emerson
Napoca, Cluj, Cluj, Romania
3 zile în urmă

By joining Emerson as a Customer Service Representative with German , you will have a relevant role in improving delivery performance to Emerson customers in Europe.

Through this role we will give you the opportunity to test your language skills in a dynamic environment, to learn from our experienced team and grow within our organization.

Are you customer-focused, well-organized and driven for result? Then join our team in Cluj-Napoca!

IN THIS ROLE YOU WILL :

  • Upon reception of Customers orders, identify the relevant products, clarify the prices and book the orders in the ERP system;
  • Check the lead-times provided by the Plants, potentially get a shorter lead-time if needed and confirm the lead time on the order;
  • Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
  • Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
  • Daily contact with customers, by phone and email;
  • Work closely with our production units and marketing, quality, application engineering and logistics departments;
  • Allocate to relevant Sales Offices all requests coming on the Company’s ecommerce internet site;
  • FOR THIS ROLE YOU WILL NEED :

  • Minimum 1 year of experience in international sales or Customer Service, logistics and / or transportation department;
  • German and English proficiency;
  • Good mastering of Microsoft Office tools (Outlook, Word, Excel, Power Point);
  • WHO YOU ARE :

    You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing solutions to problems.

    OUR OFFER TO YOU

    By joining Emerson as a Customer Service Representative with German, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization.

    We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

    Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

    At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

    We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

    We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.

    Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.

    Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation, and supports the inclusion and professional development of all employees.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

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