Lead Tech Support Assistant
Honeywell International Inc
George Constantinescu, Bucharest, ROU
17 zile în urmă

The Lead Technical Support Specialist is the primary customer facing Technical Support contact forcustomers, both external as well as internal.

Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.

Principal Responsibilities

  • Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support
  • Provide pre- and post-sales technical and sales support assistance for internal and external customers : facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues and product recommendations.
  • Areas include, but are not limited to, configurations, documentation requests, application functionality, and other areas as related to system operations

  • Timely resolution is of high importance. Support cases will have to be timely escalated higher up when appropriate
  • Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems.
  • Communication with strong focus on customer service and solution quality

  • Deliver product training & product presentation to colleagues
  • Facilitate issue identification and analysis

    Investigate and resolve technical issues

    Track requests resolution

    YOU MUST HAVE

  • High School Diploma, or equivalent. Some experience in the field.
  • Excellent / Fluent in English, both verbal and in writing
  • Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment
  • WE VALUE

  • Bachelor degree in Management, Computer Science or a technology related discipline
  • Experience in the industry is preferred
  • Good interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Some experience with a variety of the businesses product programming languages
  • INCLUDES

  • Relocation Provided
  • Relocation Provided
  • Job ID : HRD54414
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