Contract Administrator
Xerox
Bucharest, Romania
5 zile în urmă

Scope :

Work as a member of the Romania Order to Cash function to create and maintain customer contracts in Xerox systems and processes

Receive new contracts and verify they have been signed and completed correctly, in line with any approvals required

Ensure there is a customer master record available in SAP with all the details required for billing and cash collection, including the creation of a new customer record in SAP where required

Set up new contracts in SAP so that all elements of the contract are visible in the system as required with a billing plan aligned to the billing due dates as shown in the contract and conforming with Revenue Recognition rules and applicable Tax rules

Ensure all contract inputs required for charge generation and billing are available in line with the billing plan / billing due date

Ensure invoices are produced and sent to the customer in line with contractual terms and documented standards for Timeliness, Completeness and Quality

Support collection of the invoice values based on the customer’s payment terms and assist in the resolution of customer queries

Receive contract modifications and verify they have been signed and completed correctly, in line with any approvals required, and update the contracts in SAP accordingly

Participate in a culture of continuous improvement to ensure OTC processes operate efficiently and well, working with colleagues in OTC and other functions to maximise customer satisfaction while keeping the cash conversion cycle as short as possible and within contracted terms

Respect Xerox policy and procedure, ensuring compliance with Internal Controls and conformance with ethical standards.

Candidate Background :

Business-oriented with at least 3 years’ experience in a commercial organisation whose customers are other businesses or public sector accounts

May have held similar roles in Customer Administration or worked in Finance or Accounting

Likely to have exposure to the information technology sector, working with Partners to deliver products and services to large and small end-user customers

Well-organised with a methodical approach to managing workload and to prioritising activities according to business need and with excellent attention to detail

Confident user of Microsoft Office applications with, ideally, some experience of working with SAP

Familiar with handling business activities according to Policy and Procedure and in line with Internal Controls

Understand the cyclical nature of the business by month / quarter with strong awareness of the importance of efficient and timely customer billing

Ability to build relationships and communicate effectively while working with internal and external contacts at all levels and being professional, confident and diplomatic

Ability to engage in problem solving using a fact-based approach to understand root cause and support corrective action

Aware of the importance of customer satisfaction.

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