Service Delivery Operations Associate Manager-Iasi
Accenture Romania
Iasi, Romania
4 zile în urmă
source : Top Language Jobs
  • Job Description Service Delivery Operations Associate Manager-IasiRequirements : +5 years in a Management role;Fluency in English;
  • Previous experience in business process area;Strong organizational, multi-tasking, and time-management skills;Creativity focused on cost reduction / service improvement opportunities;
  • Change Management experience;Ability to work in a process-driven high demand environment;Service focused with ability to meet targets on a continuing basis;
  • Ability to be flexible and work analytically in a problem-solving environment;Excellent communication (written and oral) and interpersonal skills;
  • Strong supervisory, coaching and project management skills;Ability to manage multiple simultaneous activities across different business activities;
  • Delivery focus;Proven focus on Continuous improvement and adding value to clients;ResponsiblitiesInterpret day-to-day business objectives and prepare / execute operational practices / work programs.

  • Ensure proper execution of processes by team; Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
  • May perform data entry or other client related tasks in various systems, as required; Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;
  • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.

  • Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours; Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner;
  • May perform and / or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;
  • Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases;
  • Prepare and analyze complex reports / information and formulate conclusions; Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s);
  • Act as subject matter expert for team members, peers and / or clients as assigned; May act as a point of contact for senior client representatives;
  • Anticipate, identify, and assess complex issues / problems. Develop and implement a corresponding plan of action to bring the situation to resolution.

    Communicate changes to supervisor and assist other team leads with resolutions, as needed; Identify, document, and review opportunities for team improvement in procedures / processes / standards to gain cost-

  • effectiveness and efficiency; execute implementation of improvements; Required to direct work within clear budget guidelines;
  • Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project's overtime needs ;
  • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables; Assist with providing operational statistics and escalate operational issues to supervisor;
  • Plan and facilitate weekly (as required) team calls / meetings. May present and facilitate at group meetings and new hire integrations;
  • may develop presentation content; May create annual team objectives with supervisor approval. Monitor and coach team to meet objectives May prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance / disciplinary issues;
  • May participate, either voluntarily or through supervisor's request, on task forces, process teams, committees and special projects;
  • Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects;
  • Manage numerous, complex projects requiring high level capabilities with minimal supervision; Qualifications Our offer : Competitive salary and performance bonuses;
  • Attractive benefits package including : coverage of public transportation, private medical services, life insurance private account, gym subscription, meal vouchers for each working day, online, interactive library subscription;
  • Opportunity to practice your language skills with native speakers;Access to a global network of knowledge and resources;Extensive training through a variety of methods online, classroom, etc.

  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
  • An experienced Career Counselor to guide you and check on your progress;Interesting and challenging work for the worlds leading companies our clients;
  • Professional growth opportunities that recognize individual contributions and performance;A flexible approach that allows an appropriate work / life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

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