Job responsibilities :
Assess and process warranty claims that are submitted electronically;
Resolve dealer issues and answer questions submitted through an electronic communication system;
Receives and assess claim according to defined procedures / routines;
Performs claim assessment and follows defined procedures to resolve correctly;
Documents verification and customer information in data capture tool and when needed, transfers claim / ticket to responsible party for resolution.
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Ideal candidate :
Fluency in Dutch and good English (B2);
Bachelor degree is considered an advantage;
Team player qualities and communications skills with Accenture, Client and third parties staff at all levels;
Attention to details;
Ability to solve urgent matters and work under pressure;
Reliable, proactive approach to entrusted tasks;
0-1 year of work experience.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.