Customer Support Engineer
Wind River
Galati
12 zile în urmă

Description

If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group!

For our Customer Support team in Galati we are looking for a highly motivated Customer Support Engineer

Our customers use our Wind River Linux, Eclipse-based Workbench development environment and Simics simulator to develop cutting-

edge IoT and embedded system devices that will enable the next generation of technology user experiences.

Description

  • You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting not only for Wind River Linux issues but the possible interaction problems between the hardware design and the software applications of our customers.
  • You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices.
  • You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.
  • You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-
  • layered issues (hardware, software and everything in between).

    Responsibilities :

  • Debug and resolve customer issues in a timely and professional manner
  • Establish a deep understanding of customer needs and leverage those insights to provide outstanding solutions
  • Manage ongoing bugs / incidents, system configuration and testing for Wind River Products
  • Engage in internal and customer facing meetings
  • Work with cross functional teams to improve Wind River support processes
  • Requirements

  • Bachelor’s degree in Computer Science, Electrical Engineering, Math, Physics or related technical field
  • 2-3 years experience preferred
  • Fluent in English
  • Experience with different Linux distros
  • Experience with RTOSes including VxWorks and RTLinux would be a plus
  • Development and Debugging of C / C++ applications.
  • Python language experience
  • XML and machine language experience a plus.
  • Excellent written and oral communication skills
  • Experience with Linux and Windows host environments
  • Troubleshooting and debugging issues in a real-time embedded environment
  • Familiarity with major processor families : PowerPC, Intel, and ARM, including multi-core
  • Experience with device drivers, board support packages (BSPs) and HW design
  • Exceptional team player who works well in a collaborative environment
  • Self-managed, fast learner with the desire and ability to master new technologies
  • Interested in joining a fast moving, professional and expert team of colleagues?

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