If you’re a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group!
For our Customer Support team in Galati we are looking for a highly motivated Customer Support Engineer
Our customers use our Wind River Linux, Eclipse-based Workbench development environment and Simics simulator to develop cutting-
edge IoT and embedded system devices that will enable the next generation of technology user experiences.
You will work with standard off-the-shelf and custom hardware designs and systems, troubleshooting not only for Wind River Linux issues but the possible interaction problems between the hardware design and the software applications of our customers.
You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices.
You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.
You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-
layered issues (hardware, software and everything in between).
Debug and resolve customer issues in a timely and professional manner
Establish a deep understanding of customer needs and leverage those insights to provide outstanding solutions
Manage ongoing bugs / incidents, system configuration and testing for Wind River Products
Engage in internal and customer facing meetings
Work with cross functional teams to improve Wind River support processes
Bachelor’s degree in Computer Science, Electrical Engineering, Math, Physics or related technical field
2-3 years experience preferred
Fluent in English
Experience with different Linux distros
Experience with RTOSes including VxWorks and RTLinux would be a plus
Development and Debugging of C / C++ applications.
Python language experience
XML and machine language experience a plus.
Excellent written and oral communication skills
Experience with Linux and Windows host environments
Troubleshooting and debugging issues in a real-time embedded environment
Familiarity with major processor families : PowerPC, Intel, and ARM, including multi-core
Experience with device drivers, board support packages (BSPs) and HW design
Exceptional team player who works well in a collaborative environment
Self-managed, fast learner with the desire and ability to master new technologies
Interested in joining a fast moving, professional and expert team of colleagues?