Order Management - Senior Process Associate - Spanish
Genpact
Bucuresti, Romania
4 zile în urmă

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Order Management - Senior Process Associate with Spanish!

  • Booking of Incoming Payments and allocating them to the invoices received
  • Investigating and identifying details for the amounts received
  • Ensure timely contacts with clients via email / phone / fax for collection purposes
  • Reporting periodical / on the spot regarding the activity process indicators
  • Maintaining customer master data (new customer set up / changes, etc)
  • Ensure order analysis and release in accordance with client’s requirements and cut off hours
  • Perform customer account reconciliation
  • Follow up on accounts and on disputed items
  • Support ad hoc requests from Business group and local units
  • Provide required monthly reports
  • Assist the Assistant Manager to prepare and submit reports to the customer as applicable
  • SOP creation and updating
  • Deliver the required data for audit purposes
  • Making the accounting process controls established through the internal policies (SOX)
  • Provide support to Assistant Manager for credit control activities as the need arises
  • Ensure meaningful metrics are met and service is delivered to end users as expected
  • Daily usage of client’s tools for the assigned activities
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
  • Updating the working procedures periodically;
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
  • See opportunities for continuous process improvement and innovative solutions and communicate to direct manager;
  • Qualifications we seek in you!

    Minimum qualifications

  • Very good knowledge of Language Spanish, min B2
  • Relevant Order to Cash experience represents an advantage
  • Work experience with and ERP system represents an advantage
  • Highschool graduate
  • University student / graduate (Economic studies, represents an advantage)
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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