Customer Support Engineer
Orange
Bucharest, Romania
1 zi în urmă

department

How would you like to work in IT , toying with cutting edge technologies and enjoying your life? At Orange Services , it’s possible!

As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations.

Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions .

We’ll recruit you from the safety of your home and we’ll prepare you for the challenges of this period for the time being, our activity is carried out remotely.

Come closer to #LifeAtOrange !

What we're looking for

Our new colleague will be joining SSPO Service Desk in our activities as SPOC (Single Point of Contact) for all the requests and issues regarding the services that we operate.

What you'll be doing

  • Act as SPOC for the customers & partners regarding the requests for the services operated by SSPO;
  • Correlate the information available in different tools to correctly assess and classify the requests coming from the customers / partners / other entities;
  • Support the incident management process by interacting with all the involved parties in the investigation to understand the status of the problem and ensure its resolution in the agreed SLA;
  • Send recurrent notifications with the updates about the investigation for the ongoing critical incidents;
  • Ensure the correct tracking of the updates and perform continuous followup with the involved parties until the details of an issue / incident is understood;
  • Analyze historical data to identify recurrent incidents and treat them accordingly.
  • What you need to know / have

  • Effective communication skills;
  • Customer-centric attitude;
  • Analytical skills;
  • Ability to easily interact with people and maintain the good relationship;
  • General knowledge of IT and Telecom in an operational environment;
  • Willingness to work in 8 hours shifts, covering the 24 / 7 support that we are providing to our customers;
  • Fluent in English (both written and spoken), French is considered a plus.
  • What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hours;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices ; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen;
  • Orange Services is about bringing together people and technology. We make IT happen!

    Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

    Apply and let’s have a remote-talk.

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