Team Overview and Job responsibilities
Part of the Global IT Center of Excellence you will part of a Global community of IT enthusiast located in Romania but directly working with our teams located all over the world and with our HQ.
Opportunities to travel for projects and support internationally.
Your main accountabilities are going to include :
Execute and manage Governance tasks related to your reference area.
Be the go-to person for all major service incidents, in all its phases : from service restoration and impact communication to post incidents reviews
Coordinate internal and external resources.
Act as responsible for the AMS and Project delivery in your own area for WAN, LAN & IT Security, ensuring the correct network functioning in compliance with company rules and standards
Who are we looking for?
We are looking for candidates among the following key competences :
Relevant expertise in Network delivery & Security and IT Operations, preferably in line with the ITIL best practices
Ability to manage support and projects delivery for WAN, LAN & IT Security, providing governance
Experience in resolving major service incidents, ensuring service restoration and impact communication
Expertise in testing documentation, execution, training material and deployment
The ideal candidate holds :
Up to 5 years of experience in working with on Service Management processes that meet the business needs and are aligned to ITIL best practice
Experience in routing working with, WiFi, Cisco, Fortinet, Juniper, F5 platforms, CCNP Routing & Switching, Spanning Tree, STP, BGP, PBR Route Maps, SDWam, OSPF
A high standing and is at ease dealing with local or managers
A hands-on approach, working in a dynamic and fast paced environment
Research and self study attitude
Fluency in Italian both written and oral
Good English written and oral communication skills
Desirable ITIL knowledge
Wireless Signal Survey & Noise Analysis is a plus