What are your responsibilities?
Respond to the technical incidents reported by the business customers through a system of ticketing;
Investigate, diagnose and assign the incidents to the right engineer;
Follow the incident life cycle logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
Act as a point of contact for customer requests and coordinate internally within multiple departments ;
Intervenes if customer is unhappy with the troubleshooting process;
Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
Create weekly, monthly, quarterly reports with the incidents opened / resolved;
If needed, you might travel for client visits on site.
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Are you the right fit for the job?
You are fluent in Italian & English;
You are familiar with MS Word, MS Excel, MS Outlook;
You are not experienced in the job field, but you want to develop your skills together with our professionals;
You are a team player with good communication skills;
You are self-motivated, with a positive attitude and approach;
You are able to solve urgent matters and work under pressure;
You are responsible in a work environment
Attractivebenefits package including : coverage of public transportation, private medicalservices, private pension, life insurance, gym subscription or medical servicesfor a member of the family, meal vouchers for each working day, interactivelibrary subscription;
Access to a global network of knowledge and resources;
Extensive training through a variety of methods online, classroom, etc;
Opportunities to develop your skills and gain valuable practical experiencein your field of expertise, and to develop skills in other industries;
An experienced Career Counselor to guide you and check on your progress;
Interesting and challenging work for the world’s leading companies ourclients;
Professional growth opportunities that recognize individual contributions andperformance;
A flexible approach that allows an appropriate work / life balance, where funoutings, sports activities and volunteering initiatives are part of our regularday-to-day life.
Relocation package for candidates from other cities / countries(ifapplicable)
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.