Customer Quality Engineer
Continental AG
Brasov, Romania
7 zile în urmă
  • Represents the best interests of the plant in front of the biggest OEMs in the automotive industry (e.g. VW, Audi, Jaguar Land Rover, BMW, Daimler, Porsche, etc.)
  • Analyze customer trend data, monitor warranty costs and payment approval.
  • Monitor and interpret analysis results of returned parts together with Warranty Return Center Germany.
  • Lead the 8D Process in case of customer complaints;
  • Establish immediate containment actions in case of customer complaints, on-site or at the customer location;
  • Assure proper corrective actions established together with 8D team. Follow-up of the actions for completion, validation and closure;
  • Create risk analysis, define action plan and ensure customer communication;
  • Submit 8D information to the customer;
  • Monthly reporting to quality manager of quality indicators : ppm 0 km, ppm field, storage time in quarantine from field return, NTF, initial time response on customer complaints, quality related costs;
  • Authority to stop the production line in case of nonconformity found. Immediate announcement to the quality manager and production manager in case of line stop;
  • Monitor the quarantine area from field return and regularly follow-up. Keep inside the target;
  • Participate to FMEA meetings to assure that customer requirements are taken into consideration;
  • University degree (e.g. Mechanics, Electronics) or relevant professional experience;
  • At least 3 years relevant experience in Quality (preferred customer interface);
  • Preferably, had worked before / led multinational teams. Not mandatory;
  • Advanced English - mandatory; German is an advantage;
  • Quality methods knowledge / Quality standards (ISO 9001, IATF 16949, VDA 6.3);
  • Specialized knowledge : PPAP, FMEA, SPC, MSA;
  • Problem solving skills and analytical thinking;
  • Time management skills
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