This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
Are you interested in the cloud business? Do you want to take Microsoft customers on the journey to success as they transition to cloud platforms and services?
In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe.
We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service.
The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
The role provides great scope for career development opportunities within Microsoft.
This role provides technical support regarding Intune (and Enterprise Mobility Suite) to enterprise customers, partners, internal staff and / or others on critical issues experienced with Microsoft technologies.
Deliver technical support to Intune Services (which may overlap with System Center Configuration Manager in hybrid scenarios), the technologies that surround them including Networking, Directory Services.
A Support Engineer is responsible for providing quality support for Intune with a high degree of customer happiness; provide responsive and reliable technical solutions and information to Microsoft customers.
For more about Intune, see here -
Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in regard to finding solutions for technical problem identified in Microsoft products.
As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed.
Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
Responsible for managing the relationship with these customers and thoroughly documenting their cases.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
What to expect?
Preferred skills :
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.