Workshop Management Officer with Hebrew
Accenture Romania
Bucharest, Romania
2 zile în urmă
source : Top Language Jobs
  • Job Description Key responsibilities : Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action;
  • Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers;
  • Assist the Client Delivery personnel coordinating and organizing workshops;Ensure services are delivered to the agreed SLAs.

  • Where issues occur, log them and action them accordingly ;Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication streams with Client Delivery personnel, customers and business partners;
  • Work with the Service Center delivery leads and delivery managers to resolve any of escalations and complaints received regarding our services and to improve internal processes & policies.

  • Carnival Corporation reimagines guest experiences with high-touch tech. Read More Qualifications Bachelor Degree or equivalent experience desirable;
  • Excellent written and oral English andHebrew language skills;Confidence in handling and calculating financial information / strong at math;
  • Experience in an enterprise support and / or customer service environment with a strong understanding and knowledge of support, customer service delivery and / or the consulting industry and processes would beconsidered advantage;
  • Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills Ability to develop and maintain good working relationships across functional groups.

    Ability to work independently, while in a team environment Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution / innovative ideas in ambiguous situations where minimal information is provided

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