Job Description Key responsibilities : Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action;
Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers;
Assist the Client Delivery personnel coordinating and organizing workshops;Ensure services are delivered to the agreed SLAs.
Where issues occur, log them and action them accordingly ;Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication streams with Client Delivery personnel, customers and business partners;
Work with the Service Center delivery leads and delivery managers to resolve any of escalations and complaints received regarding our services and to improve internal processes & policies.
Carnival Corporation reimagines guest experiences with high-touch tech. Read More Qualifications Bachelor Degree or equivalent experience desirable;
Excellent written and oral English andHebrew language skills;Confidence in handling and calculating financial information / strong at math;
Experience in an enterprise support and / or customer service environment with a strong understanding and knowledge of support, customer service delivery and / or the consulting industry and processes would beconsidered advantage;
Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills Ability to develop and maintain good working relationships across functional groups.
Ability to work independently, while in a team environment Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution / innovative ideas in ambiguous situations where minimal information is provided