Service Assurance Engineer
Romania , Bucharest
1 zi în urmă


Hello! Would you like to work in one of the most stable areas of the moment? Come and work for Orange!

We'll recruit you from the safety of your home and we'll prepare you for the challenges of this time - your activity will be carried out remotely, during the whole period of the pandemic, and then you will work at the dedicated Orange headquarter.

Do you want to

learn all about the IT&VAS Services and applications

lifecycle from the moment the idea is born up until the complex architecture is

developed and then deployed into production?

find all about the processes in the IT&VAS

environment and find ways of better tailoring them in order to have the most

efficient Incident Management, Change Management or Problem Management of IT

Services and Applications?

learn about monitoring tools, automatic testing

or performance monitoring ?

If that's the case

then and you are curious about what exactly you are to improve on yourself,

here are the activities of our future team member :

Provide operational support in the

  • implementation of new services or plans to improve the quality of services;
  • Analyzes and evaluates the scheduled activities

    that have a significant impact on the service, together with the operations

  • coordinator;
  • Analyzes, solves or coordinates the resolution

    of customer complaints; involved in mixed working groups that lead to solving

    situations related to the solutions developed by the client but which may

    present non-conformities with the specific standards of mobile communications

  • technologies;
  • Analyzes, evaluates, solves and coordinates the

    resolution of all major or critical incidents that affect the availability and

  • quality of mobile services;
  • Ensures communication to entities in Orange

  • Romania in case of crises of any kind;
  • Identify issues and propose actions and follows

  • their implementation towards closing the problems;
  • Defines operational flows, within the framework

    of Service Assurance processes, at the launch of new services or proposes and

    follows the implementation of the necessary changes within the existing flows

  • to respond to the evolution of services and / or the market;
  • Defines or improves the policies of active or

  • passive monitoring of the managed services;
  • Attends Orange Group meetings dedicated to

  • Service Assurance processes;
  • Uses and adapts the tools and procedures

  • specific to the job;
  • What do we think

    you need, in order to excel in these activities :

    Knowledge of IT&VAS services architecture

    Knowledge of Operations and Processes (ITIL)

    End to end understanding of Telecom Business

    Skills of testing and monitoring tools

    University Degree in IT or Telecomm

    Analytical thinking and excellent communication

    and negotiation skills

    Even if you don't have all of these, come and meet us


    Just to tease your curiosity, we are the Service Quality

    Efficiency Management Team, very curious and eager to meet new colleagues. Ready

    to offer our support and guidance for the new team members (as difficult as

    such a task can be) and concerned with the performance of applications and


    What's in it for you, should you choose to work for a TOP EMPLOYER?

  • Contract type : Full Time
  • Performance Bonuses - Biannually, based on your results & the company's;
  • Other Bonuses - for Excellence in Innovation & Profit sharing plan;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you / facilities for your family, too;
  • Work From Home & Flexible Working Hours;
  • Short Friday & Hello HUB - a different kind of office, should you need a change of scenery;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices;
  • Discounts & installments for Orange products & services;
  • Orange Learning, Remote Learning, Trainings & Career plan mentoring;
  • Wellbeing Program - we support your Zen;
  • Flexible benefits like special discounts on Gym subscriptions, Tickets for your infant's nursery, Pension Package or other things you might be interested in ;
  • In case of travel : daily allowance, transport and accommodation.
  • more!

    Apply andlet's have a remote-talk - we care for our candidates, all the interview stages are online!


    ORANGE - a digital company

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