Hello! Would you like to work in one of the most stable areas of the moment? Come and work for Orange!
We'll recruit you from the safety of your home and we'll prepare you for the challenges of this time - your activity will be carried out remotely, during the whole period of the pandemic, and then you will work at the dedicated Orange headquarter.
Do you want to
learn all about the IT&VAS Services and applications
lifecycle from the moment the idea is born up until the complex architecture is
developed and then deployed into production?
find all about the processes in the IT&VAS
environment and find ways of better tailoring them in order to have the most
efficient Incident Management, Change Management or Problem Management of IT
Services and Applications?
learn about monitoring tools, automatic testing
or performance monitoring ?
If that's the case
then and you are curious about what exactly you are to improve on yourself,
here are the activities of our future team member :
Provide operational support in the
Analyzes and evaluates the scheduled activities
that have a significant impact on the service, together with the operations
Analyzes, solves or coordinates the resolution
of customer complaints; involved in mixed working groups that lead to solving
situations related to the solutions developed by the client but which may
present non-conformities with the specific standards of mobile communications
Analyzes, evaluates, solves and coordinates the
resolution of all major or critical incidents that affect the availability and
Ensures communication to entities in Orange
Identify issues and propose actions and follows
Defines operational flows, within the framework
of Service Assurance processes, at the launch of new services or proposes and
follows the implementation of the necessary changes within the existing flows
Defines or improves the policies of active or
Attends Orange Group meetings dedicated to
Uses and adapts the tools and procedures
What do we think
you need, in order to excel in these activities :
Knowledge of IT&VAS services architecture
Knowledge of Operations and Processes (ITIL)
End to end understanding of Telecom Business
Skills of testing and monitoring tools
University Degree in IT or Telecomm
Analytical thinking and excellent communication
and negotiation skills
Even if you don't have all of these, come and meet us
Just to tease your curiosity, we are the Service Quality
Efficiency Management Team, very curious and eager to meet new colleagues. Ready
to offer our support and guidance for the new team members (as difficult as
such a task can be) and concerned with the performance of applications and
What's in it for you, should you choose to work for a TOP EMPLOYER?
Apply andlet's have a remote-talk - we care for our candidates, all the interview stages are online!
ORANGE - a digital company