German-Speaking Customer Service to Sports brand in Bulgaria
Multilingual Jobs Worldwide
Sofia, Romania
2 zile în urmă
source : Europe Language Jobs

Description

We’re looking for passionate German-speaking talents to join our client's team in Bulgaria’s bustling capital, Sofia.

The company

Our client is an independent international company set on building the most modern, cutting-edge software and turnkey solutions to online gaming operators on a global scale.

They are building the future of e-gaming experiences by laying their foundations, pushing innovation and delivering excellence.

In 2011 the company opened its first branch Bulgaria. 9 years later there are over 120 people engaged in the company’s projects who according to their competencies are situated in Israel, Plovdiv and Sofia- Bulgaria.

Your role and objectives :

As a Customer support representative, your primary goals will be to maintain a sufficient level of customer care service, back-office activities and to contribute to the good reputation of the company by keeping the level of your performance set to high .

Your responsibilities :

Working with dedicated company tools to support customers’ requirements

Attending to customers’ queries, complaints, and requests

Having yourself actively involved in problem solving activities, suggesting improvements to the process where you think it is needed - Helping resolve customer issues

Following customer security protocols

Managing customer accounts

Recording details of taken actions

Ending your shift with zero justified complaints

Prepared to work on shifts (24 / 7)- including public holidays, late and night and weekends in working schedule.

NOTE : You will be attending training sessions to enrich your knowledge of the matter and build your ability to perform the job to your best.

Why Sofia?

As one of the oldest European capital cities, Sofia has managed to preserve its splendour and importance over the years.

Being Bulgaria's economic and social heart, it is a continuously developing area. With one of the continent's lowest unemployment rates, Sofia provides many professional opportunities to expatriates.

Known as the city that "grows but does not age", Sofia also attracts international students and has a large Expat community.

Taxes are among the lowest in all of the EU, and the cost of living is cheap, yet qualitatively high. If you are still not convinced, look up the Bulgarian Riviera and picture your weekends lying on those beaches.

Requirements

You are the ideal candidate if you :

Fluent in German and English both written and verbal

Have previous experience in related fields - customer care is an advantage

Have very good computer literacy

Are available to work on shifts and weekends

Are able to meet results as requested by management and prove to be a client-oriented person - Have attention to detail

Possess problem analysis and problem-solving skills

Possess interpersonal skills, both written and verbal

Our adaptive, initiative and proactive

Offer

What’s in it for you?

A friendly work environment with positive teammates

Competitive salary package

Motivating team-bonding activities

Food vouchers

Health insurance from the very first day

A positive and supportive employer who looks after your work-related and personal growth

You will become a part of a well-recognized and firmly established brand in the field of online sports betting

Happy Hours with free snacks and beverages

Multisport cards

Great office location in the city centre

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