Main responsibility is to coordinate the team activity, maintain relation with stakeholders and ensure KPI fullfilment.
Team Leader different functions
Direct : Operations Manager
Acts as primary point of contact for process questions for team members;
Acts as SPOC for process stakeholders and team members
Delegates tasks and sets deadlines for the team members
Ensures that the results and KPIs / SLAs get achieved at process level, manages the flow of day-to-day operations, monitors the quantitative and qualitative achievements of the team;
and guidelines compliance
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures timely escalation or reaches out for help in case of critical situations in the process or teams either to the local / GBC Leadership or to the Process / Country Leads and Commercial Excellence Team
Supports the company in implementing best practices for processes and proactively identifies, proposes and implements continuous improvement opportunities in existing processes within the team
Participates in the recruitment and onboarding of the new people, based on needs
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Act as primary contact for local organization in terms of coordination and servicing
Liaises with internal stakeholders across different towers of the company, as well as external customer stakeholders to coordinate and promote service delivery excellence of the company to the customer
Manages quality and internal control action plans following the detection of discrepancies
Continuously strive to build a culture of high-performance
Encourage creativity and risk-taking
Suggest and organize team building activities
Team Leads can act as and support the process based on needs
Academic : University degree diploma in the area of business administration, master’s degree is a plus
Experience : 5+ years of experience in a fast paced, customer focused environment (direct customer contact), experience in people management, teams or individuals
Experience in business management, experience in handling direct or indirect customers
Proven leadership skills
Certifications : business administration or others
Language skills (refer to CEFR) :
depending on project requirements / not necessarily language dependent in all projects :
for Germany : German B2 / C1, English B2
for France : French B2 / C1, English B2
for Switzerland : German B2 / C1, English B2, French B2
for Belgium : English B2 / French & Dutch A2 (not mandatory)
for Netherlands : Combined with Belgium EN B2
Skills and competences :
Demonstrates ability to effectively utilize technology platforms including
Skills and competences :
Leadership to implement internal improvement projects, external benchmarks as well as manage the day by day purchasing and correlated activities Drive standardization through multiple countries.
Able to quickly adapt to our domain / products and services, ability to understand and respond to internal and external client needs and achieve mastery in service delivery.
Able to work under pressure and to tackle multiple subjects at the time (multitasking)
Personal commitment, tenacity and energy, good problem-solving skills to achieve results efficiently.
Highly customer focused as well as proactive and team focused
Outstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.
g. technical, end user, and economic buyers);
High sense of responsibility
Eager to learn and consistently improve their knowledge
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.
Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation