M365 Technical Support Associate (L2) - SPANISH speaking
Bucharest, Romania
3 zile în urmă

The role

As an L2 Associate Consultant Cloud Managed Services you will provide technical support for issues that involve our Cloud Support customers cloud services.

You will operate under pressure to isolate problems which are directly affecting our customer systems.

Using your experience and sound technical knowledge you will assess issues and provide solutions for problems that cannot be handed by your Tier 1 Engineers.

If an escalation is needed when troubleshooting, you have the support of the Escalation Lead.

You will monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.

Your excellent written English skills will be used to develop Knowledge Base Articles and maintain system documentation.

Your spoken English and other language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.

The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security.

As a member of this team, you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas

What we need to see from you

  • Fluent English and Spanish language skills
  • Exceptional skills or demonstrated technical experience with Exchange 2010 / 2016 / 2019, O365, and Active Directory
  • Exposure to Azure Cloud and Azure AD
  • Good knowledge on ADFS and Microsoft Identity Management MIM
  • Strong PowerShell scripting skills
  • Enable and disable application mail relay via exchange environment and provide access
  • Configuration of O365 portal for Exchange / Lync / SharePoint online public cloud
  • Administration of Exchange Online / Office 365 Hybrid Mode
  • Experience with PowerShell / Exchange Management Shell
  • Message Tracking in both Office 365 and Exchange On-Premise
  • Advanced PowerShell scripting skills.
  • Knowledge of Office 365 Security & Compliance Features and Authentication protocols.
  • Good knowledge of user account administration (Microsoft Office 365 / Azure Active Directory).
  • Knowledge of On-Premise technology, desirable.
  • Experience supporting O365 applications.
  • Serve as the single point of contact for customers related to Microsoft O365 Cloud Support issues.
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
  • Interact with leading technologists around the world
  • Leverage your extensive customer support experience to provide feedback to internal Cloud Support teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Obtain and maintain vendor certifications.
  • Experience and desire to work in a multicultural team and environment.Soft :
  • Customer solution presentation for complex remediation solutions.
  • Contribute to knowledge sharing within a community (e.g. team, practice, or project).
  • LI-AN1

    What you should really know about us.

    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.

    This is what makes SoftwareONE successful.

    Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

    Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

    Patrick Winter, Founder.

    What we expect from our employees

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

    SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

    We are Humble, have a very high degree of Integrity and are simply not interested in politics.

    Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

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