Corporate Credit Card Program Administrator
SNC-Lavalin
5- 7 , Hermes Business Campus, Dimitrie Pompeiu, nr, Bdul, Bucharest, RO
14 zile în urmă

Job Description

At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields?

Come and join us! We will help you achieve your full potential.

Who we are

We are one of the leading engineering and construction groups in the world with more than 50,000 employees and offices in 100 countries.

With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view.

Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way.

We develop solutions thought diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values Integrity, Collaboration, Innovation and Safety.

Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-

to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and the USA.

We are currently looking for skilled and enthusiastic candidates to fulfil the following position.

This role is an exciting career opportunity for those of you who are fluent in French and who aim to fully exploit their communication, customer support or troubleshooting skills.

As Corporate Credit Card Administrator you will be responsible for administrating the Corporate Credit Card Program, including handling the card application process, card usage, delinquency management, and reporting and data analytics.

You will also be providing internal customer support as well as responding to queries or following up with cardholders and their managers on various topics in order to reinforce internal policies and rules.

To succeed in this role, you will need to develop a deep knowledge of the supported processes, be solution oriented and like problem-

solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role.

This job requires regular and direct communication with various stakeholders : card holders, managers, credit card provider representatives, Corporate Procurement representatives.

Therefore, strong communication skills and excellent French (written and spoken) are required.

Even if some prior experience will be considered as a plus, the position is a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

The Corporate Credit Card Administrator fulfills a contact center help-desk function and is part of the Business Process Management Team of SNC-

Lavalin’s Finance Shared Services Centre based in Bucharest.

Responsibilities

  • Ensure all new credit card applications are handled timey and on a daily basis
  • Perform delinquent accounts reconciliations and management according to the established work procedures
  • Answer calls and emails, document and record all incidents / requests raised using a ticketing system
  • Timely manage inquiries (internal & external), perform root cause analysis and provide resolution
  • Administrate CITI Manager Platform and collaborate with CITI account administrators
  • Provide training to newcomers and contribute to the creation and update of training documents
  • Continuously seek to enhance knowledge, self-improvement and better understanding of the tools used
  • Identify process or system improvements opportunities and participate in their implementation
  • Contribute to developing a Team-Based culture
  • Perform other tasks related to Corporate Credit Card activities
  • Requirements

  • Proficiency in French, English is a plus
  • Experience in customer service is a plus
  • Knowledge of Corporate Credit Card administration is a plus
  • Excellent knowledge of Microsoft Office Suite
  • Basic knowledge of Oracle or another ERP system is a plus
  • Capabilities and qualifications

  • Strong problem-solving and analytical skills
  • Excellent communication skills
  • Result and customer service oriented
  • Ability to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Strong team player
  • Our offer towards work-life balance

  • Direct contract with SNC-Lavalin
  • Motivational financial package & flexible benefits
  • Team activities, team-building events, Fun Work
  • Employees Wellness Program fresh fruits, free coffee and tea, chair message, employee wellness rooms
  • Learning and Development programs, Career opportunities
  • CSR & Sport activities
  • An open and dynamic work environment
  • Flexible working schedule organized in shifts
  • Regular

    At SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-

    class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

    SNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as SNC-

    Lavalin ) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

    By submitting your personal information to SNC-Lavalin, you confirm that you have read and accept our Privacy Notice.

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