Junior Technical Engineer - Customer Support
Finastra
Bucharest
5 zile în urmă

What will you contribute?

Be part of the Kondor Engineering Support Group in Bucharest where you will strive to deliver quality customer services to local and foreign clients, reporting to a local manager.

Fusion Capital Kondor is a market-leading trade and risk management solution to manage global trading activities on a single, flexible and extensible platform.

Easily customizable to meet each user's individual needs, it provides real time, front-to-back coverage across the full range of asset classes and market instruments.

It is used by traders, head traders, dealing room managers, financial analysts and risk managers.

Responsibilities & Deliverables :

Your deliverables will include, but are not limited to, the following :

  • Respond to user requests in accordance with SLAs
  • Ensure that the clients are able to utilize the product properly as per their needs
  • Update clients on the progress towards issue resolution
  • Track issues sent to other departments and ensure a resolution to the client's satisfaction is attained
  • Create defects in JIRA upon necessity
  • Be a part of the triage team once enough experience is accumulated
  • Upon request, complete monthly, quarterly and ad-hoc reports
  • Pass feedback to other departments
  • Required Experience :

  • Bachelor's degree in Cybernetics
  • Very good communication skills
  • Strong analytical abilities
  • Customer focus
  • Attention to detail
  • Good command of English
  • Unix knowledge
  • MS-SQL knowledge
  • The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

    If you need assistance or an accommodation due to disability please contact your recruitment partner.

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