Job Posting Date
Aug 5, 2019, 8 : 30 : 36 AM
Overall Responsibilities :
Emerson Automation SolutionsIT-PMO group is responsible for providing IT Support Services to all end usersin the centralized business systems.
The purpose of this role is to review,analyze and evaluate business requirements and user needs to formulate andimplement application changes.
Critical success factors include :
Works effectively individually,with team members and internal clients toward business satisfaction andsuccess.
Produce and maintainEnvironment Configuration Specifications.
Takes direction from immediatesupervisor but takes initiative and shows leadership when appropriate.
Demonstrates the ability toperform configuration, data migration, and integration duties as directed.
Develops training material andapplication documentation as required.
Flexible to travel if required.
Skills & Experience Required :
Experience on the areas listed below, plus implementation experience and understanding of SaaS solutions in the areas of CRM and Service is highly desirable :
BS / BA degree in Computer Science, Mathematics or equivalent work experience
At least 1-2 years of work experience in a heavily used, highly available, 24x7 enterprise platform.
Experience with understanding and interpreting requirements specifications.
Deep interest and aptitude in problem-solving and innovation.
Ability to work in a demanding user environment.
Strong interpersonal, written and verbal communication skills
Very good English skills
Solid negotiation capabilities and superior analytical skills.
Proven ability to multi-task and manage multiple projects.
CRM On Demand, Sales Cloud, Service Cloud, upgrade or implementation experience is a plus.