Consultant (f/m) Application Management (German language skills preferred)
MHP A PORSCHE COMPANY
Cluj
5 zile în urmă

Tasks

  • Service Management activities, as support for Service Managers
  • Regular communication internally within the project team and externally with the customer
  • Escalation Management regarding tickets or general issues; set up alignment calls with the customer
  • Reporting : KPIs, number of critical tickets, spent effort to be sent directly to the customer, creating status reports for customers / project team
  • Verification of activity reports
  • SLA monitoring and quality controls in relation to incident, change or problem management
  • Resource planning within the project team
  • Setting up and maintaining on-call duty plans
  • Managing of 3rd parties; monitoring and reporting of 3rd party performance
  • Knowledge Management : creating and maintaining procedures for existing processes
  • Qualifications

  • Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively within the project team
  • Problem-solving skills
  • Attention to details, as your managed reports will have a direct impact on the project controlling and also on the customer communication
  • Very good organizational and planning skills to coordinate the project team, as well as to assist the Service Manager or the customer directly
  • Know-how of / Certification in ITIL practices can be an advantage
  • Very good knowledge of German language is a must
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