The Challenge :
Acting as interface between customers, partners and our products, our goal is to deliver best-in-class service. On the one hand, this includes helping customers solve potential problems with our products.
On the other hand, you act as an advisor for our customers and partners in case of difficulties with the payment process, or providing information about our product portfolio, etc.
To support our team, we are looking for a motivated and customer-oriented employee with strong communication skills. In this role, you are responsible for development and implementation of numerous acquisition and customer loyalty strategies, with the aim of winning new customers and increasing the sales and commitment of our existing customers.
The Team :
The Customer Service Unit consists of five teams in two locations (Bucharest and Tettnang). The Retention Team is one of our newest initiatives, currently consisting of three employees.
They are in direct contact with customers, via email, chat and telephone, and are also responsible for all processes and campaigns related to customer loyalty.
As an employee in the retention team, you will report directly to our Customer Service Manager.
What to expect :
After the first month of internal training and intensive familiarization of the process, you will start working independently :
The following points will help you to fulfil your tasks :
We offer a highly collaborative, innovation-friendly environment and excellent location based in Bucharest, near city center.
Please submit your application including your salary requirements and availability by clicking on the