HP Inc is a fortune 100 company, the market leader in commercial personal systems and printing, driving innovation that empowers people to create, interact, and inspire like never before.
We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies such as 3D printing, immersive computing, hyper mobility, Internet of all things and smart machines. Responsibilities :
Supervises moderately-sized teams and manages significant day-to-day tactical duties.
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.
Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns) and refining current processes.
Partners with other departments and support groups (e.g., field sales, credit and collections) to resolve escalated order management issues for all product lines using specialized subject matter knowledge.
Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director levels (e.
g., holds periodic calls with customers to maintain relationship).
Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of the highest complexity.
Education and Experience Required :
First level university degree or equivalent experience.
Typically 4+ years of experience in customer service.
Typically 1+ years of supervisory experience.
Knowledge and Skills :
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
Extensive knowledge of internal processes and policies.
Excellent understanding of local legal compliance issues.
Excellent problem-solving and analytical skills.
Excellent teamwork skills.
Solid project management skills.
Solid mentoring and coaching skills.
Basic knowledge of operating systems software (e.g., Microsoft Office).
How will we help your personal and professional development? We don’t label you or your performance, we look to help you grow your unique potential Trainings, workshops and access to more than 10,000 wisdom nuggets via our award winning learning platform and programs on all key professional and leadership skills you can imagine New disruptive technology introductions sessions We love our work environment.
We think you will too : It’s a friendly atmosphere with supportive leaders to bring your creativity to max Corporate Social Responsibility initiatives to help you make an impact to communities at large Your additional benefits package : Flexible working schedule Medical services subscription Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers) Wellness program, Multisport card and free coffee Vendors discount program (Restaurants, cinema, clothing, and other) #LI-POST