Customer service with French&English
WNS Global Services
București, București, RO
6 zile în urmă

Job Description

MAJOR RESPONSIBILITIES

Act as a single point of entry for all calls and cases related to :

  • Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and status
  • Launch activities include customer service support for onboarding, validation calls, special projects and cards
  • Invoice management activities include customer service support for authorizations, billing management and invoice processing
  • Customer service activities include support for disputes, account changes, merchant reimbursements and web / portal activities
  • Cash application and account receivables (A / R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and researc.
  • Process and system governance activities to include customer service support for system issues / notices and spam
  • Receiving, updating and / or logging all requests
  • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
  • QUALIFICATIONS :

  • Outstanding communication skills, both written and verbal
  • Demonstrated ability to handle multiple tasks
  • Excellent time management skills
  • Computer skills, including typing
  • Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
  • High school degree or equivalent education. Finance or advanced degree is not required
  • Minimum overall SVAR score of 55
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