Anti-Fraud Operations Manager [Orange Money]
Orange
Bucharest , Romania
4 zile în urmă

department

The Anti-Fraud Operations

Manager will oversee the day to day operations of the anti - fraud operations

He / She will assure the

implementation of the company fraud strategy and the effectiveness the

anti-fraud operational processes. The Manager will report directly to the Head

Responsibilities : Operational

  • Coordinates the
  • anti fraud monitoring processes of the e-wallets and credit applications;
  • Coordinates the
  • fraud investigations related to debit / credit cards transactions, credit

  • applicantions and e-wallet transactions;
  • Participate in
  • complex special investigations related

    to fraud suspicions

  • Singel point of contact
  • in relation to national / international law enforcement authorities;
  • Coordinates the recovery
  • actions related to identified fraufuent prejudice by presing crimanal charges

    and fulfilling all process legal requests.

  • Legal
  • representation within administrative or criminal prosecution / court cases

    resulted from the fraud investigations perfomred, including the process of pressing criminal charges

  • Single point of contact
  • in relation with ANAF - part of the Protocol related to credit aplications

  • process. Reporting, audit and platform access management;
  • Develops and
  • implement the Annual Anti-Fraud Plan in terms of threats, chalanges, and

    awarness actions - as a rezult of the frad risk asessment

  • perfomed;
  • Asess, develops and implement new fraud alerts /
  • flags based on company-specific products and processes design;
  • Actively
  • participate in projects related to improvement of infrastructure, features,

  • capabilities and processes in order to ensure the embedment of the proper fraud controls;
  • Provide
  • to Senior Management a monthly fraud prevention management report to clear

    communicate the figures related to the fraud cases, modus operandi, suspicions investigated, potential and actual

  • Coordinates and
  • support 24 x 7 on call transaction monitoring process - ensuring there is leadership coverage 24 x 7;
  • Manage
  • fraud team schedules and workloads;
  • Conduct
  • ongoing training to anti - fraud operations team;
  • Consistently
  • develop and grow the team;
  • Ensure
  • the team is working effectively and efficiently;
  • Knowledge / Experience :

  • 5+ years of Fraud Risk Management,
  • Operational Risk or Anti- Fraud Operations experience;
  • Skilful understanding
  • of digitization, analytics, fraud and operational risk management

  • Understanding
  • and management of various drivers and metrics and the impact on OMY's P&L;
  • Knowledge
  • of debit / credit card processing rules and regulations (Visa);
  • Strong
  • understanding of the principles of financial risk management in a card not

    present environment, including knowledge of the techniques used to mitigate and

    manage fraud, methods for determining acceptable performance levels, and

    understanding of the different types of e-commerce fraud (preferred but not

    Regular

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