The Support Engineer is a trusted advisor to IT Professionals - you will have influence over a broad range of solutions that create business value for our customers.
Your technical and relationship skills are critical to the success of the customer’s perception of value of the Microsoft solution.
You will have a chance to solve technically complex problems for the some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.
At Microsoft Customer Support Services, the sentence : That’s not our problem doesn’t exist in our lexicon. With more than 7,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages.
Support Engineering at Microsoft
may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
As a Support Engineer you will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services.
You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
It’s your chance to :
this may involve writing code.
Recommended qualifications include :
Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills.
Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements :
College degree, preferably in Computer Science, is preferred. MCSE strongly preferred, but not required at hire. Related field (or equivalent) experience will be considered.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.