IP Integration & Support Engineer
Toluna is an Internet Market Research service provider with offices across the globe. We are a leading provider of online access panels and technology with a panel of +30 million members in 70 countries.
Details on who we are here : www.toluna-group.com.
To complete our R&D team in Timisoara and support our growth globally, we are looking for an IP Integration & Support Engineer.
The IP Integration & Support Engineer will provide enterprise-level assistance to our Integrated Panel Partners both during the integration phase and once live.
The candidate will field incoming questions from our Partners, respond, and take action accordingly. During the integration phase, which varies in duration, but typically lasts 1 to 4 weeks, the candidate will closely work with Partners and guide them through technical questions and setup.
Once the integration is complete, they will perform the necessary technical investigations and tasks to support the Partners.
They will act as an intermediary between the Partner and the Development team, while also being an asset to the Integrated Panel Business team.
Your responsibilities will be :
Partner with Product and Engineering to provide the voice of the customer, identify the types of issues / questions that generate the most volume.
Your abilities need to be :
Excellent problem-solving and communication skills.
Experience supporting / developing RESTful APIs
Able to confidently read / follow / debug code to understand how an application works
A Team-player who is able to understand, distill, and communicate technical issues & questions to others and knows when to reach out for help.
Nice to have :
Development experience in C# (or another language)
Experience in client-facing support / development role
Ability to teach / train others in an organized, professional manner.
What we offer : Here at Toluna you will find amazing, forward thinking professionals who like to learn and grow. We pride ourselves on collaborating and sharing expertise, we know that strong teams bring out the best in our staff members.
This is why we offer a broad range of benefits :
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